22 October, 2009

Performing beyond the call of possibility

We have new – fresh; vigorous; insightful – members of senior management at work, who are setting Key Performance Indicators in order to quantify their impact on us drones, who are plainly incapable of prioritising our own workloads.

One of mine is impressive: to improve the effectiveness of a website from '44' to '11' – on a scale of '1' to '10'.