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21 September, 2006

Don't pay to complain

A number of UK companies only publicise non-geographical phone numbers for customer service; 0800, 0808, 0844, 0845, 0870 and 0871 are typical.  The problem with such numbers isn't just that some are covertly premium-rate (I believe 0870 is 8p/min via BT and 0871 is up to 10p/min) but that they're excluded from ‘inclusive calls’ billing packages.

The clearly-named SayNoTo0870.Com offers a database of unpublicised, standard-rate phone numbers, which might even be answered quicker.

I thought I'd posted about this before; seems not.

Comments

A few years back the university decided to profit from incoming student phone calls by providing an 0870 number instead of a geographic number for all of those moving into halls. The numbers are easily remapped to their equivalent geographic numbers.

Posted by Neil T. at September 25, 2006 09:29 PM

Yes; exactly. That's the purpose of the site.

Posted by NRT at September 26, 2006 01:02 AM
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