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22 March, 2006

Service with a sneer

Updating a link, I happened to look at the website of the company that makes/rents academic robes for the University.  Ignoring the 'FAQ's' link (as I'm not a FAQ, it's plainly not for me), The site requires each visitor to select the intended institution, then agree to the company's terms & conditions (and financial liability, I think) before continuing into the site itself.

I suppose those visiting the site are doing so for a particular purpose (gown hire for degree ceremonies) and since the company has a monopoly deal with the University, visitors aren't exactly customers, needing to be impressed.
Still, I think it's poor design to shove in the TOC up-front. It's just rude. This isn't software installation....

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