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12 August, 2005

Relying on thin ice

One of the advantages of ISS (tech support) at the University is that everyone has a pet project, an area of expertise perhaps only tangentially related to his/her job description.  I'd like to say it's deliberate and encouraged by managers, but it's more just a default reaction to everyday requirements.

Unfortunately, these extracurricular specialisms soon become core to peoples' de facto roles within the system, and when one person is off work, everything falls apart – there's no formal support for, say, troubleshooting Java, only one man's personal interest, and if he's unavailable, enquirers are out of luck.

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