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3 April, 2005

Guerrilla non-consuming

The Guardian offers ten self-empowering tips for UK consumers.  One I'd like to highlight, as it's been denied to me in the past, relates to rail tickets:

If you buy a train ticket and then decide that you don't want to go after all, you have the right to a full refund, minus administration costs. Take it to the ticket office or travel agent where you bought it within 28 days. (This applies even after the journey time, as long as the ticket is unused.) More interestingly still, if you turn up for your train and it has been cancelled or delayed, you can take your ticket to the ticket office and get a full, on-the-spot cash refund. (Should anyone dispute your right to this, cite the national conditions of carriage section E, clause 25, paragraph a.)
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