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24 June, 2004

Preordering Marillion? Not this time

As I mentioned a couple of weeks ago, Marillion are releasing a second single from the 'Marbles' album (featuring a track mixed by Steven Wilson), in another attempt to appear in the UK singles chart.  Again, Marillion are encouraging people to buy from specific stores, the sales from which feed into chart statistics.  Hence, the single (actually two versions, to double contributing sales figures) isn't available from Marillion.com (not a chart return store), whereas it's possible to preorder from HMV (which is).

Amazon it is then, and forget about chart position.

The ordering procedure at the HMV website (no, I'm not going to offer a link) is awful.

  • Browse the store and add selections to a 'shopping bag'.

  • Click on 'checkout' to find that one has to register with the site in order to make a purchase. I object to providing more details than the absolute minimum required to process an order; I have no wish to assist their marketing department. Well... it is helping the band... okay, just this once.

  • Log in, and the 'shopping bag' is reset to empty. Why?

  • Go back to the store and select the same items again.

  • Back to checkout. I've already mentioned the comedy address finder; it's worse than useless.

  • Select a shipping technique (markedly more expensive than other online retailers), provide payment details, submit order.

Or that's what I did when I bought two of the three 'You're Gone' singles Marillion released in April (now available at Amazon: 1, 2, 3). This time, I already had an account at HMV, so was obliged to log back into that one. I'd had no intention of buying from the site ever again, so hadn't chosen a memorable password. Not a problem; there's a 'lost password' facility: enter the registered e-mail (I knew which I'd used), and:

Your forgotten password request is being processed and will be emailed to you within the next 24 hours.

24 hours?! I need it now, not tomorrow! If virtually any other online discussion board or web store can process such a request immediately as standard (I'm accustomed to submitting a reminder request, then finding the response already there by the time I log into my e-mail account), why the **** would I dream of bothering with the blatantly inadequate HMV web store?

Answer: I wouldn't.

Comments

I bought my copies of the first single straight from the HMV store. Much less hassle than faffing about with over complex ordering systems.

Posted by danbee at June 25, 2004 05:24 PM

A high street store? In person? How retro ;)

Posted by NRT at June 25, 2004 05:56 PM
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